Inspected on Nov 4, 2025
565 SHERBOURNE ST Report
This is a 514-unit building in North St.James Town with a RentSafeTO score of 82/100, which means needs improvements. City investigation data lists 2 open deficiencies across 1 investigation record.
These are City of Toronto records, not tenant reviews. Some issues may have been repaired since the latest update.
- Score
- 82
- Status
- 🟡 Needs Improvements
- Units
- 514
- Property type
- privately-owned building
RentSafeTO scorecard
On Nov 4, 2025, City of Toronto's RentSafeTO team evaluated this building. It scored 82 out of 100. The City data lists 45 evaluated areas for this inspection. Scores are 1 to 3 when inspected: 3 means no bylaw violations were observed, 2 means minor violations were observed, and 1 means significant violations were observed. Items scored 0 are shown as not inspected.
Questions for the landlord
16 to ask about
These inspection items scored below 3 out of 3. Ask whether they have been repaired since the City inspection.
Building Exterior
Laundry Room
Hallway Walls & Ceiling
Hallway Floors
Ventilation
Stairwell Condition
Stairwell Steps
Handrail Maintenance
Building Cleanliness
Clothing Drop Boxes
Storage Areas
Parking Areas
Garbage Room
Elevator Condition
Handrail Safety
Tenant Notification Board
Scored 3 out of 3
28 scored 3
These inspection areas scored 3 out of 3 in the latest RentSafeTO evaluation.
Show 3 out of 3 scores (28)These scores are included for context, but questions are shown first.
Exterior Grounds
Storm Drainage
Balcony Guards
Windows
Exterior Walkways
Intercom System
Emergency Contact Sign
Lobby Walls & Ceiling
Lobby Floors
Interior Storage
Mail Receptacles
Exterior Doors
Other Amenities
Elevator Maintenance
Interior Lighting
Electrical Services
Chute Rooms
Stairwell Lighting
Abandoned Equipment
Graffiti Control
Pest Control
Pest Control Log
Maintenance Log
Cleaning Log
Vital Service Plan
Electrical Safety Plan
State of Good Repair Plan
Tenant Service Request Log
City investigation records
These records come from City of Toronto's Municipal Licensing & Standards division. Open deficiencies are shown first so you can see what may still need repair.
Investigation summary
A deficiency is a problem a City of Toronto inspector documented, such as damaged stairs, walls, windows, waste areas, or safety equipment.
- Open deficiencies
- 2
- Resolved deficiencies
- 6
City data lists 2 open deficiencies across 1 investigation record. The latest listed date is Dec 4, 2025.
Flagged Dec 4, 2025
2 deficiencies
Order Issued Property Standards - City file 25 262492 PRS 00 IV
Stairway: Height of the guard for the exit stairs are less than 920 millimetres measured vertically to the top of the guard from a line drawn through the outside edges of the stair nosings.
Stairway: Required handrails on stairs or ramps are less than 865mm or more than 965mm high
Resolved deficiencies (6)
Flagged Jan 30, 2025
6 deficiencies
Order Issued Property Standards - City file 25 111368 PRS 00 IV
Bathroom: The floor and every appurtenance, surface cover and finish is not maintained. Namely the bottom of bathroom vanity does not match surrounding area.
Bathroom: The plumbing system is not kept free from leaks or defects.Namely the U-bend pipe in the bathroom sink.
Bathroom: The supplied facility in or on the property is not constructed, installed and/or maintained so that it will function safely and effectively.Namely the bathroom vanity cabinet and sink
Bathroom: Wall(s) not maintained free of holes, cracks, damaged and deteriorated materials.Namely the wall inside the bathroom vanity cabinet.
Kitchen: Meals are being prepared in the room in which the required counter, backsplash and drain board are not made of a material impervious to water.Namely the caulking on the kitchen counter
Kitchen: The supplied facility in or on the property is not constructed, installed and/or maintained so that it will function safely and effectively.Namely the underside of the upper kitchen cabinets and the entire lower cabinetry.
Inspections with no listed deficiencies (12)
Jan 23, 2026
Adequate Heat
City file 26 108682 HEA 00 IR
Jan 3, 2026
Adequate Heat
City file 26 100437 HEA 00 IR
Dec 4, 2025
Property Standards
City file 25 262462 PRS 00 IR
Oct 21, 2025
Property Standards
City file 25 242588 PRS 00 IR
Sep 14, 2025
Waste
City file 25 225243 WST 00 IR
Sep 11, 2025
Zoning
City file 25 224008 ZON 00 IR
Jul 25, 2025
Property Standards
City file 25 199907 PRS 00 IR
Jan 30, 2025
Property Standards
City file 25 110579 PRS 00 IR
Jan 6, 2025
Property Standards
City file 25 101546 PRS 00 IR
Dec 10, 2024
Property Standards
City file 24 249021 PRS 00 IR
Dec 4, 2024
Property Standards
City file 24 246892 PRS 00 IR
Jul 22, 2024
Property Standards
City file 24 185352 PRS 00 IR
Building facts
Basic details from the City registration record, including units, services, utilities, safety features, and management.
Registration details
These details come from City records and may need confirmation with the landlord or the City.
The City registration record lists this building as registered in 2018.
What type of property is this?
This is a privately owned rental building.
When was this building built and how big is it?
This building has 514 units across 30 storeys. It was built in 1978.
What was the RentSafeTO score during previous evaluations?
- • 2025-11-04, RentSafeTO score: 83.
- • 2023-08-03, RentSafeTO score: 82.
What parking options are available?
The building offers the following parking options: Underground Garage.
Is visitor parking available?
Yes, paid visitor parking is available.
Is bike parking available?
Yes, there are 20 indoor bike spots.
What amenities does the building have?
Residents have access to: Indoor recreation room, Outdoor rec facilities, Indoor exercise room.
Is there a gym or exercise room?
Yes, the building features an indoor exercise room with: Gym.
Is there a laundry room?
Yes, a laundry room is available. It is located on the P1. There are 32 machines available. Hours: 24HRS.
Are storage lockers available?
Yes, storage lockers are available for residents.
Do units have balconies?
Yes, units in this building have balconies.
What type of air conditioning is provided?
No building-wide air conditioning is provided.
How is the building heated?
The building uses Hot Water heating.
What kind of windows are installed?
The building is equipped with Double Pane windows.
How many elevators are there?
There are 5 elevators in the building. The status is: Replaced.
Does the building have a fire safety plan?
Yes, the building has a fire alarm system and an approved fire safety plan.
Is there a sprinkler system?
Yes, the building has a sprinkler system, and test records are on file.
Does the building have emergency power?
Yes, this building has an emergency power supply.
Is there an exterior fire escape?
No, there is no exterior fire escape.
Is there an intercom system?
Yes, the building has an intercom system for entry.
Is the building entrance accessible?
Yes, the building has a barrier-free accessible entrance.
Are there garbage chutes?
Yes, the building is equipped with garbage chutes.
Where is garbage stored?
Garbage storage is available both indoors and outdoors.
What waste facilities are available?
The building provides: Green Bin / Organics.
Are utilities metered separately?
Hydro is metered separately for each unit.
Is there a cooling room?
Yes, there is a designated cooling room.
Are pets allowed?
Yes, pets are allowed, but with restrictions: No exotic pets.
Is this a non-smoking building?
No, this is not a non-smoking building.
Who manages the building?
This building is managed by Medallion Corporation.
I have a problem in my apartment. What can I do?
Start by talking to your landlord or property owner. Whenever possible, submit your service request in writing. This can cover issues like plumbing problems, leaking ceilings, pests, lack of heat or water, or problems in common areas.
Landlords are required to respond promptly. For urgent issues—such as problems with electricity, gas, heat, water, or security—they must respond within 24 hours. For non-urgent issues, they have up to seven days to address the problem.
If your landlord doesn't respond or resolve the issue, you can contact 311 Toronto to create a service request. The city can then investigate under the RentSafeTO program. You can submit your request by phone, using the 311 mobile app, via the 311 website, or by email at 311@toronto.ca. For more information about service requests, complaints, and investigations, visit the City of Toronto's RentSafeTO for Tenants page.
After you report to 311, a bylaw enforcement officer may reach out for additional details, such as photos or a copy of your written request to the landlord. For urgent complaints, the city aims to respond within 24 hours; for non-urgent complaints, response time is typically 5–10 days. The officer can issue a Notice of Violation or Order to Comply. If the landlord still fails to act, the city can escalate the situation, including fines, court action, or performing remedial work with costs added to the property.
About this data
Where this information comes from, what it can tell you, and what it cannot.
RentSafeTO.com is an independent website and is not affiliated with, endorsed by, or operated by the City of Toronto. Data is sourced from City of Toronto open data and public RentSafeTO records, and may be incomplete, delayed, or changed after publication.
This website does not contain tenant reviews, does not provide legal advice, and may not reflect every issue in a building. Always verify information with official City of Toronto sources before making housing decisions.
Contains information licensed under the Open Government Licence - Toronto. Special thanks to the City of Toronto, Municipal Licensing & Standards, and the Open Data team for making this public information available.