Inspected on Sep 18, 2024
389 CHURCH STREET Report
This is a 120-unit building in Downtown Yonge East with a RentSafeTO score of 82/100, which means needs improvements. City data lists no active property standards investigations or open deficiencies for this address.
RentSafe and City investigation records are useful starting points, but they do not tell you everything about the building today. If you are considering this address, still ask about repairs, response times, recurring problems, and whether the specific unit has had recent issues.
- Score
- 82
- Status
- 🟡 Needs Improvements
- Units
- 120
- Property type
- Toronto Community Housing Corporation building
RentSafeTO scorecard
On Sep 18, 2024, City of Toronto's RentSafeTO team evaluated this building. It scored 82 out of 100. The City data lists 42 evaluated areas for this inspection. Scores are 1 to 3 when inspected: 3 means no bylaw violations were observed, 2 means minor violations were observed, and 1 means significant violations were observed. Items scored 0 are shown as not inspected.
Questions for the landlord
18 to ask about
These inspection items scored below 3 out of 3. Ask whether they have been repaired since the City inspection.
Building Exterior
Emergency Contact Sign
Chute Rooms
Pest Control
Cleaning Log
Windows
Exterior Walkways
Lobby Walls & Ceiling
Laundry Room
Interior Storage
Other Amenities
Parking Areas
Garbage Room
Elevator Condition
Hallway Walls & Ceiling
Stairwell Condition
Graffiti Control
Building Cleanliness
Scored 3 out of 3
23 scored 3
These inspection areas scored 3 out of 3 in the latest RentSafeTO evaluation.
Show 3 out of 3 scores (23)These scores are included for context, but questions are shown first.
Exterior Grounds
Storm Drainage
Intercom System
Lobby Floors
Mail Receptacles
Exterior Doors
Elevator Maintenance
Hallway Floors
Interior Lighting
Ventilation
Electrical Services
Stairwell Steps
Stairwell Lighting
Handrail Safety
Handrail Maintenance
Abandoned Equipment
Tenant Notification Board
Pest Control Log
Maintenance Log
Vital Service Plan
Electrical Safety Plan
State of Good Repair Plan
Tenant Service Request Log
City investigation records
These records come from City of Toronto's Municipal Licensing & Standards division. Open deficiencies are shown first so you can see what may still need repair.
Investigation summary
A deficiency is a problem a City of Toronto inspector documented, such as damaged stairs, walls, windows, waste areas, or safety equipment.
- Open deficiencies
- 0
- Resolved deficiencies
- 0
No open deficiencies listed in City investigation data.
Inspections with no listed deficiencies (7)
Nov 27, 2025
Adequate Heat
City file 25 259469 HEA 00 IR
Dec 19, 2024
Property Standards
City file 24 252352 PRS 00 IR
Nov 6, 2024
Property Standards
City file 24 235874 PRS 00 IR
Oct 27, 2024
Property Standards
City file 24 231513 PRS 00 IR
Sep 3, 2024
Property Standards
City file 24 207327 PRS 00 IR
Apr 6, 2024
Property Standards
City file 24 133270 PRS 00 IR
Mar 13, 2024
Property Standards
City file 24 125023 PRS 00 IR
Building facts
Basic details from the City registration record, including units, services, utilities, safety features, and management.
Registration details
These details come from City records and may need confirmation with the landlord or the City.
What type of property is this?
This building is a Toronto Community Housing Corporation (TCHC) property.
What was the RentSafeTO score during previous evaluations?
- • 2024-09-18, RentSafeTO score: 82.
Is bike parking available?
No, bike parking is not available.
What kind of windows are installed?
The building is equipped with Double Pane windows.
How many elevators are there?
There are 4 elevators in the building.
I have a problem in my apartment. What can I do?
Start by talking to your landlord or property owner. Whenever possible, submit your service request in writing. This can cover issues like plumbing problems, leaking ceilings, pests, lack of heat or water, or problems in common areas.
Landlords are required to respond promptly. For urgent issues—such as problems with electricity, gas, heat, water, or security—they must respond within 24 hours. For non-urgent issues, they have up to seven days to address the problem.
If your landlord doesn't respond or resolve the issue, you can contact 311 Toronto to create a service request. The city can then investigate under the RentSafeTO program. You can submit your request by phone, using the 311 mobile app, via the 311 website, or by email at 311@toronto.ca. For more information about service requests, complaints, and investigations, visit the City of Toronto's RentSafeTO for Tenants page.
After you report to 311, a bylaw enforcement officer may reach out for additional details, such as photos or a copy of your written request to the landlord. For urgent complaints, the city aims to respond within 24 hours; for non-urgent complaints, response time is typically 5–10 days. The officer can issue a Notice of Violation or Order to Comply. If the landlord still fails to act, the city can escalate the situation, including fines, court action, or performing remedial work with costs added to the property.
About this data
Where this information comes from, what it can tell you, and what it cannot.
RentSafeTO.com is an independent website and is not affiliated with, endorsed by, or operated by the City of Toronto. Data is sourced from City of Toronto open data and public RentSafeTO records, and may be incomplete, delayed, or changed after publication.
This website does not contain tenant reviews, does not provide legal advice, and may not reflect every issue in a building. Always verify information with official City of Toronto sources before making housing decisions.
Contains information licensed under the Open Government Licence - Toronto. Special thanks to the City of Toronto, Municipal Licensing & Standards, and the Open Data team for making this public information available.